Dear retail partner.
Before returning goods, please complete this form in full and send it to us at the following e-mail address:
When returning products, the completed RMA form must be enclosed.
Returns without an accompanying RMA form will delay RMA processing considerably.
We do not accept any liability for transport damage caused by inadequate packaging of the returned products.
The RMA number must be documented on the outer packaging.
The original packaging must not be damaged, taped or labeled.
Incomplete goods for credit cannot be credited in full, e.g. missing packaging, connection cable, etc.
The return address for all products is:
GLADEN EUROPE GmbH
Thank you for your assistance